• “RETG” refers to Red Elephant Travel Group which includes RER Technology Thailand Company Limited and its related companies
• “Agent” refers to the Tour Operator and/or their respective Travel Agents making bookings through RETG on behalf of their “Clients” (passengers).

BOOKINGS

Unless otherwise advised, all bookings are made through Red Elephant Travel Group.  All tours and package services unless otherwise stated are provided by ICS Travel Group and its contracted partners.

Email: sales@redelephanttravelgroup.com

PER PAX SYSTEM

All RETG products are based on a “per pax” system, meaning prices are quoted on a per passenger basis.

PAYMENT

Except as otherwise indicated, all product pricing is quoted in United States Dollars (US dollars).

The invoiced tour price is payable at least 45 DAYS PRIOR TO ARRIVAL of the Client (start of journey). Payment shall be made in US dollars, into the account specified in the invoice.

A non-refundable deposit of $500 (USD) per person is required to secure a booking, this will be notified at the time of quoting. Additional deposits may be collected for service providers such as hotels, airlines or attractions depending on the seasonality such as Peak Season. We will keep you updated on additional requirements.

Non-payment in advance will result in cancellation of the tour without notice. Any cancellation charges levied by suppliers will be charged to the Tour Operator or Agent.

ACCURACY

The data and products provided are maintained and updated by RETG, our partner ICS Travel Group, and other service providers. All tours, prices and other services displayed are subject to availability and certain terms and conditions. RETG cannot be held responsible for any incorrect information featured. However, we take every reasonable measure to ensure that all details are correct at the time of entry.

Information and prices provided at the time of booking and confirmation shall be considered the most current, however may be subject to further updates and changes.

All transportation times (flights, boats, trains, buses, cars, etc.) are provisional and could be subject to change. Agents will be informed of any major change as soon as RETG is notified.

SERVICES AND MODIFICATION OF SERVICES

The scope of contractual services rendered will be set out in the relevant tour confirmation documents received by the Tour Operator or Agent. Any amendments to and modifications of contractual services only apply when confirmed in writing by RETG, who reserve the right to charge additional fees and/or surcharges for such an approved change in services rendered.

1. After commencement of journey:

Any requests for changes in services rendered once the client journey has commenced, including changes in itinerary items, will only be permissible subject to receipt of written authorization for such changes and/or additional fees for said services from Tour Operator or Agent or written authorization and payment direct by client to RETG.

1. Forced modifications:

Should it become necessary to modify or amend the scope of contractual services rendered through the result of changes in third party supplier services (e.g. changes or cancellation of airline, train, bus or other transport schedules; hotels overbooked etc.), we will use reasonable endeavor’s to replace these service(s), however, it may not be possible always to provide an alternate service. We shall not be liable for any losses (real or otherwise) because of such third-party actions.

SURCHARGES

The price of tour arrangements can be varied due to changes in third party service costs, e.g. peak season surcharges, fuel surcharges, scheduled airfares, government-imposed fees, compulsory meals, visa increases and any other service surcharges which are imposed on to ICS. ICS will endeavor to notify Agents and Tour Operators of these increases as early in advance as possible, however, Agent and Tour Operator acknowledge that these surcharges are beyond the control of ICS and therefore ICS must pass on these surcharges to Agent/TO/Client.

STANDARD CANCELLATION POLICY

If an Agent or Tour Operator wishes to cancel booked and CONFIRMED services, it must do so in WRITING to RETG. Other than the exceptions set out below, cancellation fees will apply as follows, except for any non-refundable deposits that have been paid.

• 45 + Days before arrival date: No cancellation
• 28- 44 Days before arrival date: 30% of tour price
• 14-28 Days before arrival  date: 50% of tour price
• 07-14 Days before arrival date: 75% of tour price
• Less than 7 days prior to arrival or No Show: 100% of tour price

Special cancellation fees may apply in various countries or during certain periods and will be specified in the final quotation.

INSURANCE

It is a condition for all travellers to have appropriate insurance cover. The cover should provide complete coverage against unexpected cancellation charges, journey delays, medical costs while travelling overseas, loss of money, or belongings, or personal liability claims. In the event of a claim for loss or damages, in the first instance, Client and/or Agent should make any claim through the relevant insurance provider. ICS may, at its discretion, also require clients to sign a liability disclaimer form.

SERVICE RATINGS

There is no standard method of rating hotels, transport services, guides, etc. across the world. Many countries have differing official and unofficial ways of assessing these services and some do not rate services at all. ICS uses its discretion to rate services. Agents should check with RETG at time of booking to clarify which level of service is being booked and notify this to Clients.

WARRANTY AND LIABILITY

RETG and ICS Travel Group do not give any warranty or representation whatsoever in connection with the accuracy and/or completeness of any information provided pursuant to the service rendered. Where ICS supplies in connection with the provision of the services booked and confirmed, any goods or services supplied by a third party, ICS does not give any warranty, guarantee or other undertaking as to their quality, fitness for purpose or otherwise, but shall, where possible, assign to the Agent the benefit of any warranty, guarantee or indemnity given by the person supplying the goods or services on behalf of ICS.

RETG and ICS Travel Group shall have no liability to the Agent and/or Client for any loss, damage, costs, expenses or other claims for compensation arising from any input material or instructions supplied by the Agent or Tour Operator which are incomplete, incorrect, inaccurate, illegible, out of sequence or in the wrong form, or arising from late arrival or non-arrival, or any other fault of the Agent, TO and/or Client.

Except as required by law, RETG and ICS shall not be liable to the Agent, TO and/or Client by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under any express contractual term, for any loss of profit or any indirect, special or consequential loss, damage, costs, expenses or other claims (whether caused by the negligence of RETG and ICS, its servants or agents or otherwise) which arise out of or in connection with the provision of the relevant service or its use by the Client, and to the maximum extent permitted, any liability of RETG and  ICS shall be limited to the amount of the net revenue it received for Client’s booking.

RETG and ICS shall not be liable to the Agent, TO and/or Client or be deemed to be in breach of contract by reason of any delay in performing, or any failure to perform, any of RETG and ICS’s obligations in relation to the relevant service, if the delay or failure was due in whole or in part to an event of Force Majeure, including an act of God, fire, flood, tsunami, drought, volcano eruption or any other abnormal weather conditions or natural disasters, war, strike, lock-out or other industrial dispute, civil commotion, riot, malicious damage, breakdown of plant or machinery, or default by suppliers (including, without limitation, any act or omission by any supplier and/or airline).

DATA PROTECTION AND PRIVACY

RETG and ICS will respect the privacy of the Agent, TO and/or Client’s data which Agent/TO supplies to ICS in accordance with the ICS Privacy Policy. Agent/TO agrees to keep its client’s data accurate and up to date and promptly send ICS any new or revised Client data.

FLIGHT RECONFIRMATION POLICY

If ICS booked the flight on behalf of the Agent/TO (domestic or international) then, if required, ICS has the obligation to reconfirm the flight for the Client and/or assist the Client in making changes to the flight(s).

If ICS did NOT book the flight (domestic or international was booked by Client, TO or Agent) then ICS is under no obligation to reconfirm for Client and if Client wishes to make changes, then ICS may charge a handling fee for such changes and/or reconfirmation.

If an airline changes a scheduled arrival/departure of a flight that a Client is booked on (whether or not ICS booked the ticket) AND ICS is notified of this change IN ADVANCE then ICS is obligated to assist the Client to reconfirm on the new flight time (or alternate flight) and if required to amend or change the Client itinerary (also to advise Agent of such changes).

If ICS makes a change to a client ticketed flight (regardless of who booked the original flight) then ICS will RECHECK and RECONFIRM ALL OTHER FLIGHT SEGMENTS Client is holding, especially international sectors that may be linked to domestic transfer. In certain instances, a change to a ticketed flight sector may trigger an automatic cancellation of all other connected sectors (including international), so it is imperative that ICS rechecks these other sectors and ensure the relevant airline(s) have the updated flight information.

GENERAL

Prices quoted apply according to the validity specified in the quotation.

Agent/TO is responsible for ensuring clients have valid passport, visa and health documents for the countries booked. Any delay, change or cancellation of booking because of the passenger’s passport, visa, health or currency control provisions of the individual country being travelled to, will result in cancellation charges.

Visa requirements can be checked via our service provider at iVisa

Should any provision of these Terms and Conditions become void or unenforceable, the validity of the remaining Terms and Conditions shall not be affected or impaired.

These Terms and Conditions, including any additional terms and conditions notified to Agent/TO at time of booking, apply in all countries that ICS provides services and any action brought against ICS by Agent, TO and/or Client shall be limited to the responsible ICS operations office where the disputed services were rendered.

RETG and ICS reserves the right to modify or amend these Terms and Conditions at any time. Any material changes to these Terms and Conditions will be notified to Agent.

In the event of any discrepancy between the English language version of these Terms and Conditions and a version in any other language, the English language version shall prevail.

These Terms and Conditions shall be governed by and construed in accordance with the laws of Thailand. Where a dispute relates to a particular ICS operations office, the law of the jurisdiction where the ICS operations office is situated shall apply.